What to do in an Outage
Determining whether there is an Outage
Attempt to determine if the outage is only affecting your property or if your neighbours are also affected.
If neighbouring properties are also experiencing an outage, then please call the appropriate number listed on the Energy Distributor Contact List below. You'll also find these details on your Bright Spark Power bill in your customer portal.
If only your property is experiencing an outage start by checking the mains switch in your fuse box.
If you find a single appliance has been affected, check that it's been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there's any electricity coming through.
If you ever have an electrical fault in your house or with an appliances, NEVER try to fix it yourself - instead, contact a licensed electrician.
Minor faults and outages
For minor faults and outages in your area, you'll need to contact your energy distributor who is responsible for the supply of energy – that is, the poles and wires, gas pipes, and connections to your home. This includes resolving any disruptions associated with your energy supply.
Distributors may be different depending on where you live. You can locate the contact details of your distributor on the top right corner of your Bright Spark Power invoice, next to ‘Faults and Emergencies’, or you can view your distributor within your customer portal