Terms and conditions

At Bright Spark Power we want to be clear about our offers. This pages details the terms and conditions of the products and offers presented on our site, as well as some terms and conditions for using our site.

Market Retail Contract


A market retail contract is the terms and conditions for the electricity offers from Bright Spark Power and includes all the details of how we provide you a connection, supply the service, our management of the metering services and how and when we send you bills for your electricity service. ​ Customers on the following Bright Spark Power Electricity Plans, are on market retail contracts:

  • Residential 12 Month Contract, or
  • Residential Pay as You Go, or
  • Business 12 Month Contract.
📝 Download a Copy of the Market Retail Contract The Market Retail Contract is supported by a Market Retail Contract Fee Schedule. This document details the fees that may also be applicable when on a Market Retail Contract. As fees and charges vary per state, there is a Market Retail Contract Fee Schedule for each state where we provide services. 📄 Download a copy of the NSW Market Retail Contract Fee Schedule

📄 Download a copy of the QLD Market Retail Contract Fee Schedule

The Market Retail Contract is also supported by a Bright Spark Power Electricity Plan which details the information that applies specifically to each plan which are available for either for Residential or Business.

🔗 Pay As You Go Electricity Plan

🔗 Residential 12 Month Contract Electricity Plan

🔗 Business 12 Month Contract Single Rate Electricity Plan

🔗 Business 12 Month Contract Time of Use Electricity Plan

When viewing a plan, the Basic Plan Information and Detailed Plan Information documents are included and are accessible on the on the View Our Plans page, unique for each plan.




Our Best Rate Guarantee


When on a plan with a Best Rate Guarantee, for the period of your agreement, the Standard Electricity Usage Rate is guaranteed not to increase on your service above the advertised rate at the time in which you entered into the agreement. If within the term of the agreement, the advertised rate of the Standard Electricity Usage Rate is reduced to a rate lower than your current rate, your rate will be reduced to the new lower rate in your next billing period. If within the term of agreement, the advertised rate of the Standard Electricity Usage Rate is increased to a rate higher than the rate at the time you entered your agreement, your rate will not be increased above that agreed rate. Our Best Rate Guarantee will no longer apply if you choose to end your agreement; or change to an agreement that is not eligible e.g. a Standard Market Contract offer. If your rate is going to change, we will notify you of any change to your rate during your agreement with a minimum of 10 business days’ notice. All information is correct as at 1st September 2020 and is subject to change.




$25 Sign-up bonus


When entering into an agreement on an eligible plan, you will receive a $25.00 credit on your Bright Spark Power Electricity account. Bright Spark Power serviceability and credit approval criteria apply. If you cancel, disconnect, or transfer your service to another retailer within the first three months, the $25.00 credit maybe withdrawn. The $25.00 sign-up credit is not able to be combined with any other offer or promotion and is only applicable on an eligible market retail contract plan. The $25.00 credit is an invoice credit and cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power Invoice. The $25.00 Sign-Up Bonus is subject to eligibility deemed by Bright Spark Power. All information is correct as at 1st September 2020 and is subject to change.




Refer a friend bonus


If you have a current Bright Spark Power service, your reward when your friend is approved and connected will be $25.00 applied to your Bright Spark Power invoice. Your friend must apply from the referral link we have given you. If your friend applies from a separate link or applies independently (i.e. if they visit www.brightsparkpower.com.au directly) you will not receive a reward. You must not market or promote this offer through paid advertising channels or to the public at large (i.e. on public blog sites, search engines or in sponsored ads). You will only receive a credit if your friend's application is approved (in accordance with our usual application processes and assessments). Note: We will not tell you if your friend's application is approved or declined for privacy and confidentiality reasons. You cannot refer a friend who already has one of our services or has held one in the last 18 months. If the referred customer cancels or disconnects their service within the first three months, the referral credit may be withdrawn. Invoice credit is cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power invoice. The credit may take 4 to 8 weeks to be credited. This program is provided in good faith and expect the same good faith in return. Please note that we may withhold awards where we believe customers are acting in bad faith or otherwise acting contrary to the intent of this program. Please be aware that commercialising, advertising, publishing, mass distributing, selling or paying for use of referral links is not appropriate, and we will not honour such links. We cannot cover every nefarious scenario, nor will we attempt to, but we do promise to be fair and reasonable. OK: YouTube channels, Informational & fan websites, Social media sharing Not OK: Advertising, Spam, anything misleading or annoying, social media bios, paying or offering incentives for use of your link. Bright Spark Power retains the right to withdraw this feature if it is abused in any fashion or impacts the ability for Bright Spark Power to meet or adhere to any commonwealth or state regulations or laws. Participation in the "Refer A Friend" program is subject to eligibility deemed by Bright Spark Power. All information is correct as at 1st September 2020 and is subject to change.




Website terms and conditions


Site availability Reasonable steps will be taken to ensure this Bright Spark Power site and portal is continuously available, however we do not guarantee that the site or customer portal will always be available. Site material Bright Spark Power may at any time, change any of the material contained on this website, including these terms and conditions, without prior notice. Continued use of the website after a change is made constitutes acceptance of the change.




Standing Offer - Standard Retail Contract


Where a region has regulated (notified) prices, Bright Spark Power will provide, in addition to a market retail contract, a standing offer contract. The Standard Retail Contract contains the terms and conditions for the regulated price standing offers from Bright Spark Power.

This contract includes all the details of how we provide you a connection, supply the service, our management of the metering services and how and when we send you bills for your electricity service. This agreement may apply for residential or business services that are provided on a standard retail contract.

Customers on the following Bright Spark Power Electricity Plans, are on a Standard Retail Contract:

- Regulated Price Agreement.

📝 Download a Copy of the Standard Retail Contract

The Standing Retail Contract is supported by a Standard Retail Contract Fee Schedule. This document details the fees that may also be applicable when on a Standard Retail Contract. Electricity prices in regional Queensland are regulated by the Queensland Competition Authority at the regulated (i.e. notified) prices.

📄 Download a copy of the QLD Standard Retail Contract Fee Schedule

The Standard Retail Contract is also supported by a Bright Spark Power Electricity Plan which details the information that applies specifically to the regulated price plans:

🔗Residential Regulated Price Electricity Plan

When viewing a plan, the Basic Plan Information and Detailed Plan Information documents are included and are accessible on the on the View Our Plans page, unique for each plan.





Bright Spark Power Pty Ltd is an electricity retailer authorised by the Australian Energy Regulator  under National Energy Retail Law.

© 2020 by Bright Spark Power Pty Ltd. All rights reserved. ABN: 54 622 864 984