Terms and conditions

At Bright Spark Power we want to be clear about our offers. This pages details the terms and conditions of the products and offers presented on our site, as well as some terms and conditions for using our site.

Our Best Rate Guarantee


When on a plan with a Best Rate Guarantee, for the period of your agreement, the Electricity General Usage Rate is guaranteed not to increase on your service above the advertised rate at the time in which you entered into the agreement. If within the term of the agreement, the advertised rate of the Electricity General Usage Rate is reduced to a rate lower than your current rate, your rate will be reduced to the new lower rate in your next billing period. If within the term of agreement, the advertised rate of the Electricity General Usage Rate is increased to a rate higher than the rate at the time you entered your agreement, your rate will not be increased above that agreed rate. Our Best Rate Guarantee will no longer apply if you choose to end your agreement; or change to an agreement that is not eligible e.g. a Standard Market Contract offer. If your rate is going to change, we will notify you of any change to your rate during your agreement with a minimum of 10 business days’ notice. All information is correct as at 1st September 2020 and is subject to change.




$25 Sign-up bonus


When entering into an agreement on an eligible plan, you will receive a $25.00 credit on your Bright Spark Power Electricity account. Bright Spark Power serviceability and credit approval criteria apply. If you cancel, disconnect, or transfer your service to another retailer within the first three months, the $25.00 credit maybe withdrawn. The $25.00 sign-up credit is not able to be combined with any other offer or promotion and is only applicable on an eligible market retail contract plan. The $25.00 credit is an invoice credit and cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power Invoice. The $25.00 Sign-Up Bonus is subject to eligibility deemed by Bright Spark Power. All information is correct as at 1st September 2020 and is subject to change.




Refer a friend bonus


If you have a current Bright Spark Power service, your reward when your friend is approved and connected will be $25.00 applied to your Bright Spark Power invoice. Your friend must apply from the referral link we have given you. If your friend applies from a separate link or applies independently (i.e. if they visit www.brightsparkpower.com.au directly) you will not receive a reward. You must not market or promote this offer through paid advertising channels or to the public at large (i.e. on public blog sites, search engines or in sponsored ads). You will only receive a credit if your friend's application is approved (in accordance with our usual application processes and assessments). Note: We will not tell you if your friend's application is approved or declined for privacy and confidentiality reasons. You cannot refer a friend who already has one of our services or has held one in the last 18 months. If the referred customer cancels or disconnects their service within the first three months, the referral credit may be withdrawn. Invoice credit is cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power invoice. The credit may take 4 to 8 weeks to be credited. This program is provided in good faith and expect the same good faith in return. Please note that we may withhold awards where we believe customers are acting in bad faith or otherwise acting contrary to the intent of this program. Please be aware that commercialising, advertising, publishing, mass distributing, selling or paying for use of referral links is not appropriate, and we will not honour such links. We cannot cover every nefarious scenario, nor will we attempt to, but we do promise to be fair and reasonable. OK: YouTube channels, Informational & fan websites, Social media sharing Not OK: Advertising, Spam, anything misleading or annoying, social media bios, paying or offering incentives for use of your link. Bright Spark Power retains the right to withdraw this feature if it is abused in any fashion or impacts the ability for Bright Spark Power to meet or adhere to any commonwealth or state regulations or laws. Participation in the "Refer A Friend" program is subject to eligibility deemed by Bright Spark Power. All information is correct as at 1st September 2020 and is subject to change.




Website terms and conditions


Site availability Reasonable steps will be taken to ensure this Bright Spark Power site and portal is continuously available, however we do not guarantee that the site or customer portal will always be available. Site material Bright Spark Power may at any time, change any of the material contained on this website, including these terms and conditions, without prior notice. Continued use of the website after a change is made constitutes acceptance of the change.




Market Retail Contract


A market retail contract is the terms and conditions for the electricity offers from Bright Spark Power and includes all the details of how we provide you a connection, supply the service, our management of the metering services and how and when we send you bills for your electricity service. Customers on the following Bright Spark Power Electricity Plans, are on market retail contracts:

  • Residential 12 Month Contract, or
  • Residential Pay as You Go, or
  • Business 12 Month Contract.
📝 Download a Copy of the Market Retail Contract The Market Retail Contract is supported by a Market Retail Contract Fee Schedule. This document details the fees that may also be applicable when on a Market Retail Contract. As fees and charges vary per state, there is a Market Retail Contract Fee Schedule for each state where we provide services. 📄 Download a copy of the NSW Market Retail Contract Fee Schedule

📄 Download a copy of the QLD Market Retail Contract Fee Schedule

The Market Retail Contract is also supported by a Bright Spark Power Electricity Plan which details the information that applies specifically to each plan which are available for either for Residential or Business.

🔗 Electricity Plan - Aussie Flexi Rate

🔗 Electricity Plan - Aussie Fixed Rate

🔗 Electricity Plan - Aussie Business Fixed Rate

🔗 Electricity Plan - Aussie Business Time of Use

When viewing a plan, the Basic Plan Information and Detailed Plan Information documents are included and are accessible on the on the View Our Plans page, unique for each plan.




Standing Offer - Standard Retail Contract


Where a region has regulated (notified) prices, Bright Spark Power will provide, in addition to a market retail contract, a standing offer contract. The Standard Retail Contract contains the terms and conditions for the regulated price standing offers from Bright Spark Power.

This contract includes all the details of how we provide you a connection, supply the service, our management of the metering services and how and when we send you bills for your electricity service. This agreement may apply for residential or business services that are provided on a standard retail contract.

Customers on the following Bright Spark Power Electricity Plans, are on a Standard Retail Contract:

- Regulated Price Agreement.

📝 Download a Copy of the Standard Retail Contract

The Standing Retail Contract is supported by a Standard Retail Contract Fee Schedule. This document details the fees that may also be applicable when on a Standard Retail Contract. Electricity prices in regional Queensland are regulated by the Queensland Competition Authority at the regulated (i.e. notified) prices.

📄 Download a copy of the QLD Standard Retail Contract Fee Schedule

The Standard Retail Contract is also supported by a Bright Spark Power Electricity Plan which details the information that applies specifically to the regulated price plans:

🔗Residential Regulated Price Electricity Plan

When viewing a plan, the Basic Plan Information and Detailed Plan Information documents are included and are accessible on the on the View Our Plans page, unique for each plan.




Powered by Bright Spark Power


'Powered by Bright Spark Power' is our 'by invitation' business promotion and referral programme. You can ask to, or be invited to join the programme. Confirmation of your inclusion in the programme will be provided via email.

The aim of the programme is to promote Australian businesses, to a wider Australian audience via specially created content. Its our way of giving back even more to Australian business, who have connected with Bright Spark Power.

The programme is open to customers on business flat rate and business time of use tariffs. The programme is also open to smaller 'at home' sole traders and other business operations that may be associated with a residential tariff.

'Powered by Bright Spark Power' content creation and promotion

It costs you nothing to be involved, just a little bit of your time invested to co-create great content that promotes your business. When you join, we will:

  • Write about your business, using material from your website and social media and post it on our blog.
  • Promote your business in its own, exclusive posts on our social media – generally Facebook or LinkedIn
  • Offer you a detailed Q&A content piece, about your business, conducted via email and posted on our website and social channels
  • Offer you a visual media content piece such as a video filmed in person or via online meeting, posted on our website and social channels
  • All content will link back to your business links, and be available in original copy for you to keep and use for your own promotional purposes.

For clarity, once new content is created you will be invited to feedback and request changes. Once agreed, the content is deemed approved and we will then promote it according to our own scheduling

'Powered by Bright Spark Power' referral bonus

Superseding the standard 'refer a friend' bonus, if we have agreed you will be apart of the 'Powered by Bright Spark Power' programme:

  • Your reward when a new residential service customer is approved and connected to Bright Spark Power will be a $50.00 credit applied to your Bright Spark Power invoice. The new residential service customer will receive a $25.00 credit to their first account with Bright Spark Power
  • Your reward when a new business service customer is approved and connected to Bright Spark Power will be a $100.00 credit applied to your Bright Spark Power invoice. The new business service customer will receive a $50.00 credit to their first account with Bright Spark Power
  • The new customer must apply from the referral link we have given you. If they apply from a separate link or apply independently (i.e. if they visit www.brightsparkpower.com.au directly) you will not receive a reward.
  • You cannot refer a customer who already has one of our services or has held one in the last 18 months. If the referred customer cancels or disconnects their service within the first three months, the referral credit may be withdrawn.
  • You will only receive a credit if your contact's application is approved (in accordance with our usual application processes and assessments). Note: We will not tell you if your friend's application is approved or declined for privacy and confidentiality reasons.
  • Invoice credit cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power invoice. The credit may take up to 8 weeks to be credited.
  • This program is provided in good faith and we expect the same good faith in return. Please note that we may withhold awards where we believe customers are acting in bad faith or otherwise acting contrary to the intent of this program.
  • For clarity, during the period of the 'Birthday Bonus' promotion, the 'Birthday Bonus' amounts will apply.

'Powered by Bright Spark Power' referral link materials

As part of the 'Powered by Bright Spark Power' programme Bright Spark Power may agree to create and provided printed materials with your referral QR code or link. Generally the business may promote this content as they wish, however, Bright Spark Power retains the right to withdraw your link if it is abused in any fashion or impacts the ability for Bright Spark Power to meet or adhere to any commonwealth or state regulations or laws

Participation in the programme

Participation in the "Powered by Bright Spark Power" program is subject to eligibility deemed by Bright Spark Power. By agreeing to participate in the programme you agree that

  • Bright Spark Power may represent your business or organisation as a customer of Bright Spark Power
  • Bright Spark Power can used the agreed co-created content including images, voice and video for whatever promotional purposes it deems appropriate including but not limited to our website, our social media channels, printed material, PR, video, radio etc
  • Bright Spark Power may seek out content about your business that is publicly available on the internet including your website and social media content and use this content to promote your business and our mutual association
  • You can withdraw from the programme at any time by emailing marketing@brightsparkpower.com.au. Content with your business details will be removed from our website within 6 weeks. Any past content that has been 'published' via press, in print or social media channels is considered ephemeral and may remain until it is no longer generally available

How to join the programme

Are you a Bright Spark Power business electricity customer with a story to tell? Send a quick overview, and the best time to call to marketing@brightsparkpower.com.au - we’d love to hear from you.

All information is correct as at 7th March 2021 and is subject to change.




'Birthday Bonus' Referral Promotion (Give $50, Get $50)


Bright Spark Power 'Birthday Bonus' referral promotion runs from 5 April 2021 to 7 May 2021 inclusive of those dates.

Bright Spark Power 'Birthday Bonus' is an additional 'bonus' amount on top of the standing refer a friend amount of $25 to the referrer and $25 to the referee.

To achieve the Birthday Bonus

  • You must have an active service with Bright Spark Power

  • You must refer your contact using your unique referral link as shown in your customer portal or provided via email

  • Your friend must apply from the referral link we have given you. If your friend applies from a separate link or applies independently (i.e. if they visit brightsparkpower.com.au directly and apply from this page) you will not receive a reward.

  • Your friend must apply and be approved to connect to a Bright Spark Power service between the dates of 5 April 2021 to 7 May 2021

When these conditions are met, the standing refer a friend amount of $25 to the referrer and $25 to the referee will be credited to each of your bills. The first referral credit may take 4 to 8 weeks to be credited. Your 'Birthday Bonus' amounts of a further $25 each will be credited in a follow up bill which may take a further 4 to 8 weeks.

You will only receive a credit if your friend's application is approved (in accordance with our usual application processes and assessments). Note: We will not tell you if your friend's application is approved or declined for privacy and confidentiality reasons.

You cannot refer a friend who already has one of our services or has held one in the last 18 months. If the referred customer cancels or disconnects their service within the first three months, the referral credit may be withdrawn.

Invoice credit cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power invoice.

This program is provided in good faith and we expect the same good faith in return. Please note that we may withhold awards where we believe customers are acting in bad faith or otherwise acting contrary to the intent of this program. Please be aware that commercialising, advertising, publishing, mass distributing, selling or paying for use of referral links is not appropriate, and we will not honour such links. We cannot cover every nefarious scenario, nor will we attempt to, but we do promise to be fair and reasonable.

OK: YouTube channels, informational & fan websites, social media sharing, personal websites

Not OK: Advertising, Spam, anything misleading or annoying, paying or offering incentives for use of your link.

Bright Spark Power retains the right to withdraw this feature at its absolute and sole discretion, including but not limited to the offer being in our view abused in any fashion or impacting the ability for Bright Spark Power to meet or adhere to any commonwealth or state regulations or laws.

Participation in the "Refer A Friend" and “Birthday Bonus” program is subject to eligibility deemed by Bright Spark Power.

All information is correct as at 2 April 2021 and is subject to change.




'Free electricity for a day’- '1st Birthday Gift' Promotion


Bright Spark Power '1st Birthday Gift' promotion is a 'one day only' promotion applicable to our nominated first birthday-date - 5 May 2021 - promoted as 'Free electricity for a day'.

Bright Spark Power '1st Birthday Gift' promotion awards all customers with an active service on a 'Aussie Flat Rate', 'Aussie Business Flat Rate', 'Aussie Business Time of Use', '12 month contract' or 'Business 12 month contract' a 'free day' of electricity. The promotion does not apply to customers on a Regulated Plan, a Pay As You Go Plan or an Aussie Flexi Plan.

The 'free day' of electricity is calculated as one 30th (1/30) of the sum of daily supply charge and general usage rates, plus any controlled load supply charge and controlled load usage rate as applied to that customer in the 30-day month of April.

The following charges are included within the calculation of The 'free day' of electricity:

  • Daily Supply Charge

  • General Usage - Flat Rate

  • General Usage - Time of Use Peak Rate

  • General Usage - Time of Use Shoulder Rate

  • General Usage - Time of Use Off-Peak Rate

  • Controlled Load Usage Rate

All other rates, fees, or charges are not included within the 'free day' of electricity, including but not limited to metering charges and disconnection fees.

For customers who were not connected to an active Bright Spark Power service for all 30 days in the month of April you will be gifted an nominal average amount of $6 credit.

To receive the '1st Birthday Gift' promotion you must have an active service with Bright Spark Power on the 5th of May 2021.

If the customer cancels or disconnects their service within the month of May, the referral credit may be withdrawn.

Invoice credit cannot be exchanged for cash or a credit note and can only be applied to your Bright Spark Power invoice. Credit may take up to 8 weeks after 5 May 2021 to be applied to your bill.

Participation in the '1st Birthday Gift' promotion is subject to eligibility deemed by Bright Spark Power. The offer may be changed or cancelled at the absolute and sole discretion of Bright Spark Power.

All information is correct as at 22 April 2021 and is subject to change.