WELCOME! Port Douglas, Mossman and Far North Queensland
Bright Spark Power, an independent and wholly Australian owned electricity retailer is NOW providing its best electricity plans in Port Douglas, Mossman, Cairns and surrounding areas of Far North Queensland.
More Choice in Electricity Plans Now Available in Port Douglas, Mossman and Far North Queensland
We spoke to residents in Port Douglas, Mossman, Cairns and surrounding areas of Far North Queensland to understand what they wanted in a good deal on electricity. We heard you wanted:
More choice in electricity providers
More choice in electricity plans
SO if you live in Port Douglas, Mossman, Cairns and surrounding areas of Far North Queensland and think you only have a few electricity providers who all look the same to choose from – take a look at Bright Spark Power annual or monthly electricity plan offer.
Simple, Smarter Electricity Plans Now Available in Port Douglas, Mossman and Far North Queensland
We were 'shocked’ to see that the problem was real. Many thousands of households and businesses in Port Douglas, Mossman and Far North Queensland have little choice in electricity retailer, many offering the same price leaving no real choice at all. We think that needs to change. Bright Spark Power now offer all customers in the Ergon – East distribution* region more choice and opportunities to save on your electricity bills:
Simple and straightforward prices
100% Australian owned and operated approach
Focus on growing renewable electricity generation
Free smart meter (limited time only)
*Available across QLD including the Energex region of Brisbane, Gold Coast, Sunshine Coast and the surrounding areas and the Ergon – East distribution area of far north QLD
What does more choice with Bright Spark Power look like?
Residents, and small to medium businesses in Port Douglas, Mossman and Far North Queensland will have the choice to:
Save money on their electricity bills, whilst still receiving local support from an Australian owned and operated business
Move to a smart meter (link) with no more estimated bills, getting more detailed usage data and more control over spend
Be confident in knowing they are helping to drive Australia towards a renewable electricity generated future.
Why Change Electricity Providers?
There are many things to consider when choosing your best electricity supplier, to make sure you pick the one that is right for you. In addition to price, there are the other tiny noticeable things, ‘the intangibles’. These are the things that do not necessarily get considered when switching but are super important, more difficult to compare, and contribute so much to the overall experience. These are the things that can really set electricity retailers apart. Let’s consider them one by one.
Simple, honest, transparent. Bright Spark Power offer a ‘Best Price Guarantee’ (link) to all customers on our 12-month contract, ensuring you will always be on our best electricity rate and will not need to worry about your electricity prices ever again. In short, this means if the price we pay goes up – your electricity rate doesn’t - it stays locked in, however, if the price we pay goes down – your electricity rate will also go down (and stay down?).
Honesty and Simplicity
If you are someone that wants to be able to trust your electricity retailer to respect your time, value your loyalty, and always make sure you are always on their best price, then Bright Spark Power may be the best electricity provider for you.
Often there is a lot more to other, electricity plans than first appears. Many electricity retailers will use tricky pricing, short term discounts, limit time offers, and a variety of different plans and offers to try and win your business, only for those “benefits” to disappear months later… Of course, if you are someone that likes to run around spending a lot of time always chasing the next limited time deal, then those tricky price offers may work for you.
If you need support or have a question, know that your Bright Spark Power call or email is answered by a small team of and highly skilled Australians, in Australia. This person will have direct and personal knowledge of your service and local community. You will be able to have a simple and clear conversation, answering your questions, and solving any problem in the single interaction without needing escalations and to explain yourself over and over again.
Australian Owned and Run
With Bright Spark Power, your money is being invested within Australia and used to support other Australian small businesses. When your chosen electricity retailer is an Australian owned and operated business that openly supports and intentionally invests in local Australian suppliers and businesses, making sure that money and jobs stay in Australia, we think that's a good thing.
Your choice of electricity provider is a big step you can take to how you contribute to the environment and climate change. With Bright Spark Power you can have the confidence that your electricity provider is taking the responsibility to actively invest in purchasing of electricity from renewable generators, instead of placing that burden and extra cost on the individual customer.
So, why change electricity retailers? To get the most value out of every dollar you spend on your electricity.
Am I eligible to change?
If you live in, or operate a business in the Energex or Ergon – East distribution regions, we can offer you a service. It is easy to check and confirm via our postcode check
How do I make the switch?
Making the switch is easy via our 4-step order process. Simply, start here and make the switch. Once submitted, we will take care of everything else for you. We will notify your existing provider, arrange your meter read, and the installation of your new smart meter if you have chosen to have one. No pain, no fuss, no extra cost, no worries.
How long does it take to switch?
Our simple 4-step order process generally takes less than 5 minutes to complete.
1. Find your address
2. Choose Annual or Monthly plan
3. Add account detail
4. Securely add billing detail
You do not need to contact your current provider - we take care of that for you.
The switch to Bright Spark Power will generally take up to 12 days to complete but can be completed earlier when needed (such as when moving to a new house). Your electricity supply is not interrupted during the switch.
If a smart meter is required to be installed, we will schedule an appointment with at least 4 days’ notice, where we will replace your existing meter with a new smart meter, which does involve a short interruption to your electricity generally lasting between 15 to 30 minutes. We manage the entire end to end process and communicate regularly to ensure you are kept informed and involved throughout the process.
How much does it cost to switch?
If you choose to switch onto our 12-month contract service, there is no cost to switch and that includes free installation of a smart meter and access to our Best Price Guarantee (link).
If you choose to switch onto our pay as you go service, there is a one off $39.00 connection fee.
Can I change my mind?
Of course, you can. If you decide to change your mind, you can withdraw your order within 10 business days of placing your order to switch. After the 10 business days, you are still able to change your mind, however a disconnection fee may be applied. We would be sorry to see you change your mind, but it is important to us that you make the choice of electricity retailer that works best for you.
When should I switch electricity retailers?
Bright Spark Power is available in your area now – the sooner you switch the sooner you can start benefiting from simple pricing. We provide the option for you to choose your preferred date, and we will aim to make the change on or as close to that date as possible.
We may need access to your meter to complete the switch, or to replace the meter with a new smart meter, which may mean you need to be home. We will arrange this with you as part of your order process if required.
Are there are any risks?
This is a good question and worth a detailed and considered answer. The short answer is no, there is no risk to you at all. Our managing director covered a longer response to this in a blog post here (link)