Updated: Feb 3
Bright Spark Power, an independent and wholly Australian owned electricity retailer is NOW providing its best electricity plans in Port Douglas, Mossman, Cairns and surrounding areas of Far North Queensland. We spoke to residents, we heard you wanted:
More choice in electricity providers
More choice in electricity plans
So if you live in Port Douglas, Mossman, Cairns and surrounding areas of Far North Queensland and think you only have a few electricity providers who all look the same to choose from – take a look at the Bright Spark Power 12-month contract electricity plan.
Simple, Straightforward Electricity Plans Now Available in Port Douglas, Mossman and Far North Queensland
We were 'shocked’ to see that the problem was real. Many thousands of households and businesses in Port Douglas, Mossman and Far North Queensland have little choice in electricity retailer, many offering the same price, leaving no real choice at all. We think that needs to change. Bright Spark Power now offer all customers in the Ergon – East distribution* region more choice and opportunities to save on your electricity bills:
Simple and straightforward prices
100% Australian owned and operated
Focus on growing renewable electricity generation
Our Best Rate Guarantee
>> Get Our Best Rate Guarantee Now <<
*Available in select areas of Queensland including the Energex region of Brisbane, Gold Coast, Sunshine Coast and surrounding areas, and the Ergon East distribution area .
What does more choice with Bright Spark Power look like?
Residents, and small to medium businesses in Port Douglas, Mossman and Far North Queensland who choose our 12-month contract, are choosing:
No confusing tariffs, Just one simple, low priced tariff with Our Best Rate Guarantee on a 12-month contract plan
We want all customers to be on our best deal. Our Best Rate Guarantee means we will never raise your Standard Electricity Rate, but if our prices drop we will automatically pass it onto you - you'll never have to ask for a better deal.
Designed to help moderate to high electricity use households, save money.
Be confident in knowing they are helping to drive Australia towards a renewable electricity generated future.
No account establishment fees, simply switch online and relax - or call our customer service Monday to Friday 8am to 6pm 1300 010 277 with any questions
Am I eligible to change?
If you live in, or operate a business in the Energex or Ergon – East distribution regions, we can offer you a service. It is easy to check and confirm via our postcode check
How do I make the switch?
Making the switch is easy via our 4-step order process. Simply, start here and make the switch. Once submitted, we will take care of everything else for you. We will notify your existing provider, arrange your meter read, and the installation of your new smart meter if you have chosen to have one. No pain, no fuss, no extra cost, no worries.
How long does it take to switch?
Our simple 4-step order process generally takes less than 5 minutes to complete.
1. Find your address
2. Choose Annual or Monthly plan
3. Add account detail
4. Securely add billing detail
You do not need to contact your current provider - we take care of that for you.
The switch to Bright Spark Power will generally take up to 10 days to complete but can be completed earlier when needed (such as when moving to a new house). Your electricity supply is not interrupted during the switch.
How much does it cost to switch?
If you choose to switch onto our 12-month contract service, there is no cost to establish your account with us and you will access Our Best Price Guarantee.
Can I change my mind?
If you decide to change your mind, you can withdraw your order within 10 business days of placing your order to switch. After the 10 business days, you are still able to change your mind, however a disconnection fee may be applied. We would be sorry to see you change your mind, but it is important to us that you make the choice of electricity retailer that works best for you.
When should I switch electricity retailers?
Bright Spark Power is available in your area now – the sooner you switch the sooner you can start benefiting from simple pricing. We provide the option for you to choose your preferred date, and we will aim to make the change on or as close to that date as possible.
We may need access to your meter to complete the switch, or to replace the meter with a new smart meter, which may mean you need to be home. We will arrange this with you as part of your order process if required.
Are there are any risks?
This is a good question and worth a detailed and considered answer. The short answer is no, there is no risk to you at all. We will cover a detailed response in future blogs, but for now you might like to call our customer service on 1300 010 277 8am to 6pm Monday to Friday, and tell us about any concerns you may have.
>> Switch to Bright Spark Power's Best Rate Guarantee