Our Best Rate Guarantee is our promise that for the period of your agreement, if the current market offer General Usage rate is reduced to a lower rate, the new lower rate will be applied to your plan. Its our way of being honest with, and loyal to, our customers. If we pay less for electricity, we want our customers to pay less too.
'Our Best Rate Guarantee' is available on all plans - residential and business electricity. Our Best Rate Guarantee is available on all Market Retail Contract agreements.
Our Best Rate Guarantee is automatically applied. We never want our residential or business electricity customers to feel like they have to chase the next offer. If the rate goes down we will tell you via email 10 days before the change is put in place.
Anything else about Our Best Rate Guarantee? That's it! It's actually quite simple. We did have to write these details in more 'legal' language in our terms and conditions which you can review here. If you have any specific questions you can always call us on 1300 010 277.