Our Best Rate Guarantee
We guarantee, our lowest General Usage rate applies to your contract
We will never raise your General Usage rate for the term of your 12-month contract - but if our prices drop, the new, lower rate, applies to your contract
You see, we want all customers to be on our best offer. Its all part of our simple straightforward pricing. With Bright Spark Power, you get no unnecessary complexity, just simple, straightforward electricity.
Our Best Rate Guarantee is our promise that your General Usage rate will not rise for the period of your contract, but if we make a rate reduction, your price will be lowered to this reduced rate.
Its our way of being honest with, and loyal to, our customers. If we pay less for electricity from the distributor, we want our customers to pay less too.
'Our Best Rate Guarantee' is available on all 12 month contract plans - residential and business - for all areas that we operate in NSW and QLD.
Our Best Rate Guarantee is available on all Market Retail 12 month contracts including the Residential 12 Month Contract and the Business 12 Month Contract.
Our Best Rate Guarantee is automatically applied.
We never want our customers to feel like they have to chase the next offer. Know that your rate is fixed unless the rate goes down. If the rate goes down we will tell you via email 10 days before the change is put in place.
Anything else about Our Best Rate Guarantee?
That's it! It's actually quite simple. We did have to write these details in more 'legal' language in our terms and conditions which you can review here. If you have any specific questions you can always call us between 8am and 6pm on 1300 010 277.
Our Best Rate Guarantee. Always be on our best General Usage rate. Fixed, unless its lowered
If you need to contact us, you will hear from a team member based in Australia
We don't charge more for renewable energy. Follow our Ten Year Plan to 100% renewable.
Owned by Australians, run by Australians for the benefit of Australians.