Where is my meter if I live in a house or single dwelling unit?
House / Single Dwelling Unit
An electricity meter for a house is usually located on the outside, however, depending on your location and when the house was built, it could also be located inside.
The best places to check to find your meter:
- Attached to one of the external walls
- Front porch
- At the rear of your home
If you don't find it outside, it might be located inside in one of these locations:
- In the Hallway near front of house
- Other hallways
- Under the kitchen sink
Where is my meter if I live in an apartment, duplex or multi-dwelling unit?
If you live multi-dwelling unit the meter is usually located in a group with other meters. This can be in a room on the same level, in the basement, within the carpark, or in a cabinet on your floor.
Once you have found the meter location, your individual meter should be labelled with your unit/apartment number.
If it is difficult to tell which meter is yours, you can check the meter number with the number on your invoice or within your customer portal. The meter number is usually on the front of the meter
What are the different meter types?
There are four different meter types that are used for residential electricity. These meter types are either Type 4, Type 4a, Type 5, or Type 6.
Type 4 and Type 4a are what are commonly called 'smart meters' or 'digital meters', and they will have a digital display to show electricity usage.
Type 5 and Type 6 meters are older meters, which are commonly called 'basic meters'. They use dials, analogue displays, and in some cases digital displays, to show electricity usage.
Basic meters require someone to physically attend your home to conduct a meter reading, whereas smart/digital meters can be read remotely, which enables us to collect regular electricity usage information and removes the need to estimate your usage.
How can I read my meter?
First thing to do is to stay safe. Meters are all designed to very high safety standards, however, as many of them are located outside or in dark areas, weather damage can sometimes occur, and as we know some of our wildlife can see a dark safe meter box as a highly suitable home.
Dial Display meter:
These meters are read from left to right, by recording the position of each hand on every dial. The hands on the dials will be moving in opposite directions to one another.
To read, stand directly in front of your meter and read each dial from left to right. When a hand is between two numbers, record the lower number unless the numbers are 9 and 0, in that case the 9 is treated as the lower number.
When the hand is directly over a number, check the position of the dial on the next dial to the right. If that hand has not yet turned passed 0, you should record the lower number.
Odometer display meter:
These meters are read similar to an old car odometer (yes, we realise this shows our age) by reading left to right. On some of these meters there may be one or more rows.
To read, record the numbers from left to right. When a dial is between two numbers, record the lower number unless the numbers are 9 and 0, in that case the 9 is treated as the lower number.
It is important to record all numbers in your read, even if the first number (or numbers) are 0.
If your meter has two readings marked with ‘L’ and ‘H’, you will need to record both.
Digital display meter:
These meters are read by reading left to right. On some of these meters there may be one or more rows that will require you to cycle through the different screens.
To read, record the numbers from left to right. Each screen (register) will need to be recorded to complete the read. To change screens, the meter will have either a ‘display’ or ‘Alt display’ button that will enable you to change the display screen.
When there are a number of registers or display screens, you are able to match the number on your invoice or in your customer portal.
It is important to record all of the numbers in your read, even if the first number (or numbers) are 0.
Submitting the meter read:
You can submit your recorded meter read to us via the customer portal.
If you’re having trouble reading your meter or want some advice, you can give us a call or email us a picture (or two) so we can help.
What guidelines exist when taking a photo for my meter read?
If you need to take a photo of your meter to send to us, here are a few guidelines and tips to help:
- The photo needs to be of a high quality and not blurry.
- Taken from directly in front of the meter
- Include the full face of the meter, including the meter serial number and the meter reading
- Not edited or filtered in any way