Customer Hardship

At Bright Spark Power, we understand that life sometimes throws unexpected obstacles in our path. Our Customer Hardship policy is here to help.

At Bright Spark Power, we understand that energy supplies provide essential services and avoiding disconnection from these services - where practically possible - is both necessary and the right thing to do by our customers. 

With this in mind, we understand that sometimes customers who want to pay their energy bills can temporarily be in a position that they are unable to do so, and Bright Spark Power will work with customers on a case by case basis to assist where we are able.

Our Customer Hardship policy explains: 

  • what we will do to help you manage your energy bills, 

  • how we consider your circumstances and needs, and

  • your rights as a customer in our hardship program. 

For more information you can download our Customer Hardship Policy or contact us to request a copy.