Frequently Asked Questions
Our FAQs aim to make your energy more simple, more straightforward and more sustainable. If you do not find the answer to your question here, please contact us.
Joining Bright Spark Power
How long will it take to connect if I sign up with Bright Spark Power?
If you are moving into a property in NSW or QLD, your connection can be arranged as early as the next business day if you complete your signup by 2:00pm the day prior. However, it usually takes up to three business days.
If you are at the same address and are simply transferring from your current electricity provider to Bright Spark Power, we aim to have the changeover completed in 3 business days, however it may take up to 15 business days.
Do you have any joining credits?
We choose to keep it simple with competitive prices and no tricks. We'd rather give you great prices all year 'round.
We hope that customers see the value of getting behind the Bright Spark Power Ten Year Plan to drive Australia towards renewable power.
To find out more, go to the Bright Spark Power Ten Year Plan.
Do you support solar feed-in?
Our solar feed-in tariff is listed in each of our plans.
Does Bright Spark Power supply gas?
We do not currently supply gas. However, we are working to have this option available to our customers soon. In the meantime, you can head to Energy Made Easy for an independent comparison.
What is a 'reference price'?
The 'reference price' is the price which all electricity plans must be compared against. This makes it easier for customers to compare plans between electricity retailers. The reference price is set annually by the Australian Energy Regulator for each distribution zone based on the average annual usage in each area.
All Bright Spark Power plans display the difference between our prices and the reference price.
Check out how we compare.
I have more than one property that I want to connect. What do I do?
When we provide multiple services to a customer, each service is treated as a separate agreement under a single customer.
While each service is a separate agreement, you will have single customer portal log in, where you will be able to view each service, name them to what suits your needs and manage each one independently.
Bright Spark Power are a smaller operator, is there any risk?
We are a small, fully licenced player in the Australian energy market, but we have a clear plan of what we want to achieve. With decades of business experience we have the drive to grow and put our plan into action with your support.
Does Bright Spark Power support Government rebate programs?
We certainly do.
Moving into a new home
My account and moving home
How do I login in to my customer portal?
There is a link to the customer portal in the top menu bar of the Bright Spark Power website. You will need your username and password to log in. Your username is the email address that you used to sign-up and where you receive your invoices.
How do I change my contact details?
Managing your contact details is easy to do in your <personal>customer portal. Go to 'My Account' section. </personal><personal>In there you can easily update your phone number, email address, contact preferences, third party authority and billing address.</personal>
How can I contact Bright Spark Power?
The easiest way to contact us is through our contact us feature which is available both on our website or directly via your customer portal. One of our Australian-based team will respond to your enquiry the same day.
Our standard operating hours are 8am-6pm business days, and 9am-1pm on Saturday. If we need to get in touch with you in relation to your enquiry, we will respond between these times.
If a call back is required, we will give you a call, saving you time (no waiting in queues!) and giving you the power to choose how we interact with you.
Moving homes and want to take Bright Spark Power with you?
How do I view my old invoices?
Anytime you want to view one of your past invoices, you can view them within your customer portal. Whether you want to view your most recent bill,one from two years ago or every bill you have ever received from us, all of them are available in the 'My Invoices' section in your customer portal.
How do I view my energy usage?
There are a few ways to view your electricity usage. The second page of your bill will show your usge for that billing period.
What payment options are supported?
We support a variety of payment methods. Our zero fee payment options are direct debit via Credit Card and Bank Account.
What are the different meter types?
There are four different meter types that are used to support residential services within the National Energy Market (NEM). The meter types are either Type 4, Type 4a, Type 5, or Type 6.
What happens when installing a digital meter?
When a digital meter is installed at your premises, there will be a short interruption to your power supply.
Why doesn't Bright Spark Power have discounts for paying on time?
A couple of reasons to be honest...
We like it simple. Our electricity plans are designed with a direct debit payment method from the the start, which already takes into consideration on time payment. We don't charge for direct debit.
Discounts are marketing click bait. We could have opted to charge you a higher price for electricity, and then offered a "discount" for paying ontime. We'd prefer to simply offer a better everyday price.
How will you bill me monthly if my meter gets read quarterly?
This scenario will be applicable when your meter does not have a remote read functionality e.g. basic meters or digital meters without remote functionality.
My bill says it is based on an estimated meter read, but the estimate seems wrong. What can I do?
If you have received a bill based on an estimated meter read and it doesn't look quite right, you can provide your own updated meter reading. Simply send us your own meter read before the due date using your customer portal, we will update your usage based on the reading you have provided, and withdraw any incorrect usage charges.
Typically, all we need is a photo of your meter showing the current reading.
To find out how to do your own read, refer to our how to read your meter guide
Do you support solar feed-in?
Our solar feed-in tariff is listed in each of our plans.
What is Controlled Load?
'Controlled load', sometimes referred to as 'off-peak' or 'dedicated circuit', is a separately metered electricity supply for certain large appliances (i.e. electric hot water systems or pool pumps).
Controlled load electricity is supplied at a lower rate, because it allows those appliances to run during cheaper, off-peak periods (usually overnight) and is 'controlled' by your electricity distributor.
To view our controlled load rates, please view our plans.
Does Bright Spark Power support Government rebate programs?
We certainly do.