At Bright Spark Power we are always eager to hear what our customers say. Our team is 100% based in Australia, and working Monday to Friday 8am to 6pm. You can call us during these hours.


If your enquiry is related to an outage or interruption to your service, please contact the distributor for your service area. Your distributor contact details can be found in your customer portal (Login) and on your invoice - see our page what to do in a outage.

Public Holiday Hours - The Bright Spark Power team will be celebrating Australia Day on January 26th

  • Monday 25 January December - 8am to 6pm  

  • Tuesday 26 January - Closed

  • Wednesday 27th January onwards normal hours resume

Contact Bright Spark Power

Frequently Asked Questions
 24 Hour
For quick answers
Phone Support
8:00am to 6:00pm
Mon - Fri (AEST)

Or use our contact form

Please feel free to submit an enquiry to us, be it a question, compliment or complaint, and we promise to respond within 2 business days.

If your enquiry is to request a callback regarding a new service, please select 'service enquiry' and let us know the best time to call on a weekday between 8am and 6pm - or simply let us know you are keen to speak as soon as possible.


Accessibility Services

Interpreter Service
Hearing impaired customers (TTY)

Bright Spark Power Pty Ltd is an electricity retailer authorised by the Australian Energy Regulator  under National Energy Retail Law.

© 2020 by Bright Spark Power Pty Ltd. All rights reserved. ABN: 54 622 864 984

Australian Owned Triple-Star-Rating

granted by Australian Owned Pty Ltd