At Bright Spark Power, we understand that sometimes things don't go to plan and may require some special focus to resolve.
Our Customer Complaints policy is how we address customer complaints with the aim of a positive resolution for both parties.
We recognise the value of customer complaints and community complaints as an important tool in monitoring and responding to customer expectations. We are committed to treating complaints seriously and dealing with them promptly, fairly and genuinely. The information gained from complaints helps us improve our policies, systems and services, which in turn help us achieve our customer and strategic priorities.
Our complaints policy sets out our approach to managing any complaints we receive.
We will inform people who make complaints to or about us, of the internal and external review options available to them, including consulting the Energy and Water Ombudsman for their state. All our customers have the right to contact the Energy and Water Ombudsman at any time for independent advice and assistance.
Energy & Water Ombudsman NSW:
Freecall: 1800 246 545
Freefax: 1800 812 291
Post: Reply Paid 86550, Sydney South NSW 1234
Energy & Water Ombudsman QLD:
Freecall: 1800 662 837
Fax: (07) 3087 9477